TV Shop Delivery Guide

1. Where Is My TV Shop Order? (Delivery Guide)

What happens after you order

1. Order is confirmed
2. Packed and prepared for dispatch
3. Sent via courier
4. Delivered to your address

When should you be concerned?

• If it has been less than 14 working days, your order is still within the normal timeframe.
• If it has been more than 14 working days, contact customer support.

Need help? Contact our team with your order details and we’ll assist you.

2. How Long Does TV Shop Delivery Take in New Zealand?

Delivery typically takes up to 14 working days.

Why it can take this long

• High demand products
• Processing and packing time
• Courier handling times

Important

• Weekends and public holidays are not included.
• Delivery times may vary depending on location.

3. Why Hasn’t My Order Arrived Yet? (What To Do)

If your order hasn’t arrived, here are the most common reasons:

Common causes

• Still within the 14 working day timeframe
• Courier delays
• Incorrect or incomplete address
• High order volume

What you should do

• Check your order confirmation
• Confirm your delivery address
• Wait until the 14 working day timeframe has passed

After 14 working days: Contact customer support for assistance.

4. How to Track Your TV Shop Order Step-by-Step

Step 1: Check your confirmation

You should receive:

• Order confirmation email
• Dispatch update

Step 2: Look for tracking details

If available:

• Click tracking link
• Check courier updates

Step 3: Contact support if needed

Provide:

• Order number
• Name
• Delivery details

5. What Happens If My Delivery Is Delayed?

First — check timeframe

• If within 14 working days, this is still normal.
• If beyond 14 working days, your delivery may be delayed.

Possible reasons

• Courier backlog
• High demand periods
• Address issues

What we do

• Investigate the order
• Provide an update
• Resolve any delivery issues

What you should do: Contact support after 14 working days.

6. TV Shop Shipping Times Explained

New Zealand

Up to 14 working days.

Key things to know

• Working days = Monday to Friday
• Rural areas may take longer
• Delays can occur during peak periods